A recent article, 7 Effective Ways to Drive Customers Away by Melissa Thompson says that the consumer purchasing power has significantly increased in 2015. Which means, this is a great time to be in business and to widen your customer base.
However, to ensure great sales, beware of the following business practices that push away customers.
- Arguing with clients is the worst thing you can do to drive them away. You can either be right all the time, or you can keep your customers happy.
Listen and learn from your customers.
- See how much you can squeeze out of your customers is a detrimental way of doing business.
No hidden charges should be charged. The short term gain you may have will never match your long term customer loss.
- A sales clerk who interacts with customers with memorized phrases shows uncaring and insincere attitudes.
You and your staff need to be aware of the time, date, and context of your interactions with customers.
- The kind of phone system you use tells a lot about your business, and your readiness to help clients. Clients who have to jump through hoops in order to talk to a real person on an automated system are not likely to call back again.
A virtual office plan that offers a professional receptionist to answer calls “live” in your company’s name can help your with the issue.
- If you can’t be honest with basic consumer information then you should not try to run a business.
Transparency is a good thing in business.
- Cutting costs at the expense of customer’s health and safety.
Never settle for second-best or questionable products.
Customer satisfaction is the very essence of your business success. Providing your customers with a good place to transact business is beneficial, too. YourOffice features a network of world-class business addresses. Each location offers both beautifully appointed short term offices and permanent individual office space. Our offices are move-in ready and equipped with top furnishings and technology that are guaranteed to leave a lasting impression.