4 Steps to Improve Customer Service

A recent article, 4 Steps for Enhancing Customer Service Solutions by Lauren Thomson, observes that customer satisfaction is the fundamental aspect of business growth. Customers are the source of income in every business and their satisfaction can determine a business’ growth and profitability.

Below are four simple solutions to improve customer service for your customers and your business.

Assign a customer service team

As your business grows, the direct contact method with your growing clients may become difficult. In this case, one solution involves narrowing customer interactions through a direct support team. A customer support staff can provide assistance for the majority of your customers, allowing your employees to focus on the customers that need additional or specific support.

Keep up-to-date on technology

Connect with your customers through various platforms like social media, email, chat or text. Also, a customer-accessible knowledge base (KB) is essential to any customer service foundation. By recognizing common customer queries, you can create resolution templates that your representatives can use as a quick reference.

Provide a self-service option

You can create an online support system that enables customers to find answers to simple questions. This is just one effective and simple solution to fill in the gap when representatives are not available.

Keep customer needs in mind

When designing or revamping your customer service method, address the needs of your customers first. There are many options for customer service, it’s important to choose the one that provides the best service for your customers and is possible for your company to implement with success.

Conclusion

Taking good care of your customers through efficient and innovative customer service will increase your company’s success. If you are in need of an office location to receive customers or seeking a virtual receptionist, YourOffice can help. YourOffice offers a wide choice of office and workspace solutions: flexible office space, team office space and virtual office packages. You’ll have access to a complete array of office support and concierge services as well as state-of-the-art business technology.

Any other thoughts to improve customer service? Please write your comments below. You can also find us on Twitter and Google Plus.

You can stay on top of your customers’ needs by continually adapting your processes, priorities, technology and policies. The quality and speed of solutions is the distinction between a responsive helpdesk and an emotionless, unpleasant customer response team.

 

Need a Bank Loan for Your Small Business? Timing Can Make or Break Your Chances

When business owners don’t have contingency plans in place for potential financial issues, they are more likely to take on a short-term business loans.  These sorts of loans have extremely high interest rates (60 to 80%). Many business owners get these loans to cover basic bills such as electricity and rent.

As small business owners, we tend to only concentrate on the here and now: how sales went that day and what’s on the horizon for tomorrow. This shortsightedness can spell trouble when it comes to a dry spell in sales or an unforeseen circumstance in which instant cash is needed.

The truth is it’s easier to secure a loan or a line of credit when you don’t need one rather than wait until the situation is dire.

If your business is doing well – you have accounts receivable, industry growth is strong and you have good credit – now is the time to consider a loan or a line of credit. Save the funds as a contingency plan in case something does go wrong or you experience a slow month and need the extra cash to cover operating expenses and payroll.

For most businesses, there will be plenty of options for loans when business is good and cash flow is strong. However, choices dwindle and can be extremely expensive if you wait to consider loan options until you’re desperate and in need of a lifesaver loan.

YourOffice is a world-class network of business centers providing clients with fully serviced full-time offices, virtual offices and meeting rooms, all available with flexible terms and on-demand. Our Virtual Office plans are perfect for home-based professionals, road warriors and others who don’t need or want a fixed downtown office.

Read the original article at: http://www.entrepreneur.com/article/240874

Indoor Plants That Can Improve Your Office Environment

Indoor-PlantsWhether from a home or office, plants can do a lot. Choose them for everything from improving the overall mood of your office to actually improving the air quality. Below are plants that you might want to consider for your business and a little more about why you should choose each one.

African Violet

The African violet is a flowering plant that requires little attention and takes up very little space so it is perfect for small desktops.

Parlor Palm

The parlor palm can be great for separating parts of your office or work area acting as aesthetic dividers.

Snake Plant

The snake plant leaves can make for a great focal point or provide additional screening or separation in an office environment.

Warneck Dracaena

The Warneck can grow to be very tall, so it is a plant that can provide separation of different office areas. It also combats pollutants commonly found in varnishes and oils.

Spider Plant

This shrub is the easiest plants to grow indoors. It is often displayed in hanging baskets, so it can also create some visual interest in an office space.

Weeping Fig

The weeping fig, or Ficus benjamina, is a large plant that can filter pollutants such as formaldehyde and benzene in carpets and furniture.

Aloe

Aloe plants are small enough to easily fit on most desks. They also have air-filtering qualities with the ability to remove things like formaldehyde and benzene.

Umbrella Tree

The smaller dwarf versions of umbrella tree kept on desktops – they are attractive and easy to take care of.

Azalea

This flowering shrub is not only visually appealing, but it can also filter the air to combat formaldehyde. The plant thrives mainly in cool environments, so keep that thermostat low!

Pothos

It’s very low maintenance and can be left on a desk for lengthy periods of time without needing much care.

Here at YourOffice we are always ready to help make your home office comfortable place to work. Feel free to drop in at YourOffice Orlando. Visit us at: http://www.orlandoinstantoffice.com

Article source: http://smallbiztrends.com/2014/11/indoor-office-plants.html

Photo credit: dwelldecorehome.com